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Special Event Details
2025 2-1-1 Disaster Response Training Info Session
Dates: 7/16/2025 - 7/17/2025
Join us for one of two upcoming Disaster Response Volunteer Trainings, so you’re ready to support our 2-1-1 helpline in the event of a disaster during peak hurricane season: August through October. During these two sessions, you’ll be trained to answer calls, navigate local resources, and support fellow Texans in the event of a disaster.Disasters are unpredictable, but help shouldn’t be.
United Way’s Navigation Center, including our 2-1-1 helpline, supports Texans during some of their most challenging times. We’re offering free training for individuals interested in volunteering to answer calls.Volunteers should have basic computer knowledge, be able to answer calls for two or more two-hour shifts, and have a desire to join us on our mission to break economic barriers and build opportunity for all.
Sign up for one of two trainings, and we will share the meeting information with you before your chosen session.
Training session 1
July 16 from 10:00 - 11:30 am
In person at United Way for Greater Austin’s Austin office
Training session 2
July 17 from 3:30 to 5:00 pm
In person at United Way for Greater Austin’s Austin office
RSVP by July 8 for both events.What to expect:
- An overview of 2-1-1 and the role volunteers take in responding to disasters in Texas
- Examples of calls we received during past hurricane disasters
- Training on how to take and respond to calls during a disaster using our software system
- Plenty of time for Q&A
Once you are trained, we may reach out to you over the next year to virtually assist Texans through the 2-1-1 helpline when disasters hit.
